Knowledgebase

Accessing Web Disk and WebDav

Web disk (also known as WebDAV) is a drag-and-drop interface which allows you to access your website's files as if it were a local drive on your computer. Typical connection instructions: ... View

Apache Error Logs

When you check the error logs, you can see many things. Some things you can ignore: File does not exist: home/somtin/public_html/robots.txtFile does not exist: ... View

Apache Handlers, running html as php

Apache handlers allow you to control what Apache will do with certain file types. When Apache sees a file, it has an action built in for that file type, and will perform that action.If you wish Apache ... View

Backup file types - cPanel

So, you have a backup file, but you need to know what type of backup it is so you can know what is saved inside. Here we show you how to tell by simply looking at the file name. ... View

CGI center

CGI center The CGI Scripts icon is NO LONGER available to use. We apologize for the inconvenience, as cPanel no longer supports this feature. You can still use other CGI scripts you find. ... View

Configuring Robots.txt Guide

What is the Purpose of the Robots File? When a search engine crawls (indexes) your website, the first thing most of them look for is your robots.txt file. There are some exceptions to this, however. ... View

Copy Entire Database or Rename Database

Is There a Way for Me to Copy an Entire Database? Yes, the instructions and video tutorial for how to copy a database can be found in the following article: Copying a Database in phpMyAdmin ... View

cPAddons

CPaddons are no longer available. You will need to use Fantastico De Luxe or QuickInstall for all your script needs, or download similar scripts online. ...Need more help than this? Our engineers ... View

cPanel Video Tutorials

We have set up step-by-step movies on how to do nearly everything with your account. More videos can be found here. There are three ways to consume our video tutorials: Embedded in Articles ... View

Document Root Changes

We can no longer change the document root for your main (primary) domain. This prevents Fantastico from being able to install applications, breaks existing database configurations and causes many ... View

Does it cost extra to park domains?

With any hosting account, you may park domains to your existing primary domain's website for free. You still have to pay for the new domain name's registration, but hosting the domain will not cost ... View

Error Page Codes

What are Error Codes? These numbered error codes are how the server tells website visitors about an error encountered. There are many different error codes that a server can deliver, but these are a ... View

GnuPG keys

GnuPG is a publicly available encryption scheme that uses the "public key" approach. With GnuPG, messages are encrypted using a "public key" however, they can only be decrypted by a "private key", ... View

Hidden Files

Hidden file and folder names start with a dot.Examples:.htaccess.htpasswd.fantasticodata.bashrcWhen using File Manager, you cannot see these files and folders unless you select the option to show ... View

How do I create and delete a cron job?

Cron Jobs run scheduled tasks at specific times. This is good to set up automated maintenance and other unmanned server duties.   To create a cron job: Log into cPanel. In the Advanced ... View

How do I create and remove and Addon Domain?

How do I create and remove an Addon Domain? An addon domain is a secondary domain hosted on a cPanel account. Addon domains typically have their own distinct website. Note: You may not be able to ... View

How do I deny IP address access?

Do you want to stop someone from visiting your website? This tool will block anyone from a specified IP address.   How to find out a visitor's IP address Use the web statistics tools to find ... View

How to add a custom error page

Before you read this article, why not watch the movie tutorial instead? To create a custom error page for your account, please login to cPanel and click Error Pages, under Advanced. Select ... View

How to backup/restore your MySQL database

If you run a database driven website, it is important to backup your databases, periodically. You can generate a full backup to do this, but you may decide it is unnecessary to backup ... View

How to change permissions (chmod) of a file

Permissions can be very important when it comes to hosting your website. Permissions can allow our server computer to write and edit your files. Along with that, some files need to be protected from ... View

How to Connect to the MySQL Database

How to Connect to the MySQL Database Connect via Script Connect Remotely In order for your MySQL database to work as intended, it will need a script calling or querying the database ... View

How to create blacklists

You may use Spam Assassin to stop (blacklist) someone from emailing you. Here is a video tutorial which helps guide you. Login to cPanel and click the SpamAssassin icon. If you have not already, ... View

How to disable anonymous FTP

Anonymous FTP is disabled by default. You will require a Business plan or better to enable anonymous FTP. We do not recommend using Anonymous FTP as it is a security risk. (Because it allows any ... View

How to download a home directory backup

Backups are very important part of maintaining a website. It is important to backup your files on a week to week or month to month basis. A home directory backup will backup all of the files in your ... View

How to Find the URL of a File

If you want to share a web file with friends or the public, you first need to determine the path of the file. Files on the Primary Domain To determine the URL for files hosted on your primary ... View

How to import your MySQL database

How can I import a database? Go to phpMyAdmin Click the new database name in the top left (optional) Click Import in the main area of phpMyAdmin Browse for the .sql file on your computer and ... View

How to install a script using Fantastico

Fantastico is a great addition to cPanel, which allows users to install the great open source software in just a few clicks. To install a script using Fantastico, please do the following: Click ... View

How to Log into Cpanel

Note: Depending on your operating system and web browser, your computer may display the login prompt slightly different that what is displayed in the video. Even though it looks a little different, it ... View

How to navigate through File Manager

File Manager is an quick and easy way to navigate through you files. To access File Manager: Login to cPanel and click File Manager. In the pop-up box, choose to open Web Root and Show hidden ... View

How to park a domain on an addon domain

cPanel has yet to offer this option although it can be done. In order to park a domain on top of an addon domain, please do the following: Login to cPanel and click Addon Domains In the field to ... View

How to Password Protect One File

This is an advanced design tutorial. If you are a beginner, we recommend using the cPanel Password Protect Directory icon. That icon can only protect all the files in a folder, not one specific file. ... View

How to redirect a subdomain to another page

You might want your sub domain to redirect to another page. To accomplish this, please do the following: Login to your cPanel. Click the Subdomains icon. Make sure you have already added a ... View

How to remove a script from Fantastico

There may be a time when you would like to remove a script which was installed through Fantastico De Luxe. If the script was installed through Fantastico, we recommend to remove it through Fantastico ... View

How to repair a broken database

MySQL queries or tables stop working If you get an error which says, "so-and-so is marked as crashed and needs to be repaired," then you can easily fix this in cPanel. Even if you are getting a ... View

How to Upload a File using the File Manager

You can upload your files directly through cPanel using the File Manager. File Manager is a web interface that allows you to manage all files associated with your account. This following video ... View

How to upload to an Addon or Subdomain

How to upload to an Addon or Subdomain Option 1 In a FTP client enter this information.Host = add on domain nameUser = addondomain@primarydomain.comPassword = what you entered during Addon domain ... View

How to use GZip

We support sending gzip files, or gunziping/gzipping files on the shared server. This is not the same as mod_gzip. You can use gzip by entering your cPanel > File Manager. Select any file or ... View

htaccess long lines

Sometimes when you edit the .htaccess file in cPanel, the lines must wrap and this causes a line break.The line break is a common reason for site errors.To fix this, open a text editor (like Notepad) ... View

Image Manager

The Image Manager allows you to view and modify images in your account. You can change the size of your images, convert their file type, or just view them with the Image Manager. Thumbnailer The ... View

Incorrect diskspace and information in cPanel

Your cPanel keeps disk space usage for your entire account, email accounts, databases, and other features. These amounts are cached for faster interactions. The numbers will refresh once every day. ... View

Index Manager

If a directory on a site does not contain an index file, it default behavior is that it will simply list every file on that directory. This is not something that is always desirable and the index ... View

Internal Server Error help, 500 error

Internal Server Error help, 500 error Internal server errors can be caused by a few different things. Please check the Error Logs in cPanel for specific information. Here are the most common ... View

Invalid maildirsize error

How to fix the error "invalid maildirsize": Login to your server via FTP or File Manager. Go outside of public_html and navigate to /mail/yourdomain.com/email-user From this directory, delete the ... View

Latest Visitors

You will find an icon for this in cPanel, under the Logs section. This function will show the last 300 people that have accessed your site.You can also view each visitors connecting IP address, ... View

Learn cPanel

These are great resources we hope will help:Video Tutorials by cPanelOfficial cPanel User Manual...Need more help than this? Our engineers are on-staff & happy to help. Contact ... View

Local, Backup, and Remote Mail Exchanger

This is a setting that tells SignedOn how to handle your incoming emails. We recommend using Automatically Detect Configuration, but sometimes we need to change this setting in order to make all ... View

Lost Database Password

If you've forgotten the password to your MySQL database user, you must create a new user with a new password, and then assign that user to the database. This will not erase or change any of ... View

Mail Folder

SignedOn uses a maildir system, which means that all email boxes and messages are stored as files in folders on your account. To access these files and folders: Log into cPanel. In the Files ... View

Manual for cPanel

Yes, a manual for cPanel is available. Go here to view it. Even better for beginners are the SignedOn Movie Tutorials....Need more help than this? Our engineers are on-staff & ... View

Mobile Pushmail, Z-push

Z-Push is an open source, HTTP-based ActiveSync protocol that allows users to sync emails, contacts and calendars to multiple mobile devices in real time using PHP. Note: Z-Push is designed for ... View

MySQL database size limit

MySQL database size limit There is no limit for the size of databases.MySQL is only limited to the size of your cPanel's disk space.If you are having trouble, please contact ... View

Optimizing Bing Search Frequency

Telling Bing How Often to Crawl Your Website By default, Microsoft Bing sets its own crawl rates and times based on load sensed from your server. If you are experiencing bandwidth related server ... View

Optimizing Google Web Crawling Frequency

Telling Google How Often To Crawl Your Website Google uses sophisticated algorithms for determining how often to crawl your site. Their goal is to crawl as many pages as possible from your site on ... View

Park Wrapper Error

When trying to add an addon domain, or parked domain, you might run across a 'Park Wrapper Error'. Here are some common errors, and how to fix them: Error from park wrapper: ... View

Password Protect Directories icon

You can password protect directories (folders) via the cPanel control panel, which protects all the files within the password protected folders. Note: At this time, cPanel can only protect ... View

PHP settings that cannot be changed

Shared, reseller and SEO hosting are shared environments and have certain limits on what you can change, in order to maintain the stability of the server. Dedicated server and VPS customers may change ... View

phpMyAdmin

Managing Your Database Using phpMyAdmin phpMyAdmin is a tool written in PHP to handle the administration of MySQL over the web. Databases must be created in cPanel or Plesk, but phpMyAdmin can drop ... View

PhpMyChat

PHPChat is a script that was available through cPAddon, in cPanel. Unfortunately, cPAddons are deprecated scripts. We cannot enable this. The cPAddons are no longer available, and we recommend using ... View

Please read before creating a Subdomain

Please read before creating a subdomain We do have a video tutorial which will show you how to create a subdomain in cPanel. Watch Video Tutorial! When you create a subdomain in cPanel, you will ... View

Please read before creating an Addon Domain

About addon domains Addon Domains are handled like subdomains as far as the server is concerned, but to the outside world they are separate domains.Addon Domains do not have their own cPanel; ... View

Proper MIME types

Mime types tell browsers how to handle specific extensions. For example, the text/html mime type equates to .htm, .html, and .shtml extensions on most servers, and this tells your browser to ... View

public_ftp folder

The public_ftp folder is used for storing files which are available with anonymous FTP. You cannot use anonymous FTP with a Hatchling or Baby plan. Anonymous FTP users can view and download files if ... View

public_html folder

public_html folder The public_html folder is the web root for your primary domain name. This means that public_html is the folder where you put all website files which you want ... View

QuickInstall

QuickInstall QuickInstall, our in-house script auto-installer, is functioning on all shared and reseller plans. It works just like Fantastico. You can get Quickinstall for dedicated/VPS ... View

Raw Access Logs

Raw Access Logs allow you to see who has accessed your site without the use of graphs, charts or other graphics. You can use the Raw Access Logs menu to download a zipped version of the server's ... View

Removing Folders from the Home Directory

For web developers and administrators, the relocation and removal of files/folders is a task that likely occurs on a daily basis and can also be the cause of multiple website issues. The following ... View

Request a New cPanel Password

Requesting a New cPanel Password If you lost your password, you can change your password through your SignedOn Billing Account using the directions below. If you're stuck, give us a call! ... View

Secure Cpanel Login

How Do I Use Shared SSL to Access cPanel? Use https and your IP address, followed by the secure port number: https://YourSitesIPAddress:2083 This will produce a browser warning, which you must ... View

SignedOn style for cPanel

The SignedOn themed cPanel is only offered to shared webhosting customers. It is not available for resellers, VPS or dedicated owners. If you want to change back and forth between the old cPanel ... View

Style Change in cPanel

Don't like our SignedOn branded cPanel style (using the super-awesome mobile&tablet-ready x4 theme)? Don't worry you won't hurt our feelings. This video shows you how easy it is to simply change ... View

Updates in QuickInstall, how to

So, you want to update to the newest version of your program. Let's use WordPress in our examples. Login to your control panel Go to QuickInstall Click the name of your program, WordPress If ... View

URL Redirects, How to

Warning: Never create a redirect for domain.com to www.domain.com or from domain.com to domain.com/index.something. Doing either will cause an infinite loop. If you need to control the www and ... View

Using Network Tools in cPanel

One of the most useful tools in cPanel that is often overlooked is the Network Tools function. Often times, when your site is not working properly, SignedOn agents use networking tools, similar to ... View

Viewing your Disk Space Usage, File Storage

How to view your hosting accounts disk space usage: Login to cPanel, and under Files, click Disk Space Usage. This page shows you where disk space usage is distributed within your account's home ... View

Web page stats outside of cPanel?

Can I make my web statistics public, or viewable by another person? We can create a symlink for Webalizer (only Webalizer) to yourdomain.com/stats. Please submit a written request to ... View

Webmail icon

You can check the webmail for any account by logging into domain.com/webmail with the full username (user@domain.com) and password for the email account.Please do NOT use the Webmail icon in ... View

Webmail settings and options

Once logged into webmail, you will have several options available for the individual user. Change Password Click this to update your password. Of course, you must be logged in first. If you cannot ... View

What Are Cron Jobs?

A cron job is a Linux command for scheduling a command or script on your server to complete repetitive tasks automatically. Scripts executed as a cron job are typically used to modify files ... View

What Do I Put for the Cron Job Command ?

Linux Web Hosting Linux web hosting includes the following: Shared, Reseller, VPS and Dedicated. The commands below are compatible with Shared Reseller, SEO hosting and VPS and Deddicated Servers ... View

What is a Document Root folder?

The document root is the folder where you keep website files for a domain name. Since cPanel allows for multiple domain names (Addon domains), then you need to have a unique folder for each domain. ... View

What is a favicon?

The favicon is the favorite icon, used in your browser favorites and bookmarks. You can also see the favicon in the browser tabs. SignedOn's favicon looks like this:  You can create your own ... View

What is an Addon Domain

What is an Addon Domain? An addon domain is a fully functional domain that can be created from within your control panel. Think of it as having multiple hosting packages all sharing the same ... View

What is Fantastico?

Fantastico De Luxe is the leading auto installer for cPanel servers. With more than 10,000 installations, it provides more than one million end users the ability to quickly install dozens of ... View

What is the path to an addon domain?

The path is public_html/addondomain.com and can be accessed via File Manager or FTP. Please remember to replace addondomain.com with the actual name. Any easy way to access this folder is ... View

Why is my public_html folder suddenly empty?

There can be several reasons for why your files seem to have suddenly disappeared. Deleted manually It is possible someone logged in to File Manager and deleted or moved the files. Check you other ... View

WordPress Super Cache plugin

WP Super Cache is a plugin for WordPress that generates static HTML pages from your dynamic WordPress blog.  Once static pages are generated, those pages are displayed to visitors, using less ... View